Skip to main content

Refund Policy – Glam by Yayra 💖✨

At Glam by Yayra, we take pride in creating beautiful, handcrafted jewelry with love and care. Since each piece is carefully made, we do not offer refunds. However, we are committed to ensuring you have the best shopping experience! 💎✨

 

⛔ No Cash Refunds

  • All sales are final. We do not provide refunds once an order has been confirmed and processed.
  • Refunds are not available for change of mind or incorrect orders placed by the customer.

 

🚨 Refund Exceptions (Damaged or Incorrect Items)

We understand that issues can arise. If you receive a damaged or incorrect item, we will gladly offer a replacement or repair under the following conditions:

  1. Report the issue within 48 hours of receiving your order.
  2. Provide clear photos of the item and packaging.
  3. We will assess the issue and offer a suitable resolution (repair or replacement).

 

⚠️ Non-Refundable Situations

  • Change of mind after purchase.
  • Incorrect orders placed by the customer.
  • Items that have been worn, altered, or damaged due to improper handling.
  • Custom or personalized jewelry.

Free Delivery within CBD

Enjoy free delivery within Nairobi CBD

Quality Assurance

Certified and authentic products

Secure Payment

Secured M-Pesa Express Payment

Exclusive Designs

Unique and trendy jewelry collections